Business Hour description
| Day | Start Time | End Time |
|---|---|---|
| Monday | 09:30 am | 11:25 pm |
| Tuesday | 09:30 am | 11:25 pm |
| Wednesday | 09:30 am | 11:30 pm |
| Thursday | 09:30 am | 11:30 pm |
| Friday | 09:30 am | 11:30 pm |
| Saturday | 09:30 am | 05:00 pm |
| Priority | Estimated Response Time | Estimated Resolution Time |
|---|---|---|
| critical | 1 Hour (Business Hour) | 1 Hour (Business Hour) |
| high | 3 Hour (Business Hour) | 3 Hour (Business Hour) |
| medium | 1 Days () | 1 Days () |
| low | 1 Days (Business Hour) | 2 Days (Business Hour) |